FAQs

The schedule is available 14 days days in advance of the class. Bookings open up on a rolling basis.

Teachers and classes styles are subject to change. Updates are shared on the class schedule. If you have already booked a class, you will receive a notification as soon as a change is made, via email and text (if you are subscribed).

Our cancellation policy remains in effect, even if the teacher changes during the 12-hour period.

Cancellations can be made through the Momence app. Guidelines for cancellation below:

• Cancel more than 12 hours before class: no penalty, eligible credits will be returned to the Client’s account.

• Cancel less than 12-hours before class: Client incurs a $12 fee, retains class credit.

Any notice you can provide is greatly appreciated as our teachers plan their classes. Late cancellation fees apply to all bookings, regardless of membership status.

Mome Studios provides a 5-minute grace period after the class start time.

If you are not in class by that time, entrance will not be permitted. A $25 “No Show” penalty will be applied to your account and you will lose your session credit.

We ask that you arrive 5-10 minutes early to set yourself up for a successful class. Please provide us with as much notice as possible if you are not longer able to attend class.

If a class is full, you can join the waitlist.

We use a first come first serve system. If you are next off the waitlist and a space becomes available, you will automatically be added to class.

If you are on the waitlist and are no longer able to attend class, please remove yourself as soon as possible. There is no penalty for removing yourself from a class waitlist.

Cancellation, late, and no-show policies still apply if you are added to a class from the waitlist. The waitlist will stop admitting people into class spots 30 minutes ahead of the class start time.

If the studio cancels a class, we will do our best to give at least 2 hours notice when possible.

We will do our best to cancel classes with plenty of notice if there is inclement weather. Email and text notifications will be sent when a class has been cancelled, and information will be shared on our Instagram.

Class credits will be returned to your account.

Our monthly memberships run month-to-month and have a 2-month minimum commitment. We do not “freeze” memberships.

We require 30-day notice to cancel any monthly contract. If you wish to cancel, connect with us at the studio, via phone or email, or submit a cancellation request.

Annual memberships are paid in full and are not refundable. We do not “freeze” annual memberships.

For safety reasons, we require grip socks for all Reformer Pilates classes. Please try to remember to bring yours from home!

We will have grip socks available to purchase or borrow for a small fee. All community socks are well taken care of and cleaned after every use.

Closed-toed shoes are recommended for any Strength classes as you will be using heavy weights.

Our studio provides all necessary materials for a successful class, including yoga mats.

If you would prefer to use your own yoga mat, you are more than welcome to bring it.

If you have additional tools such as ankle weights you would like to use in class, you should use them at your own risk. Teachers are not responsible for incorporating personal equipment into their class plans.

If you are feeling sick or if you have been exposed to someone who is sick , please do not come to class.

If you are exhibiting signs of illness, your teacher will ask you to wear a studio-provided mask. If you refuse to wear the mask, you may be asked to leave, and your class credit will not be returned to you.

This policy protects you, our teachers, the other students in class, and their families.

Clients are responsible for informing instructors of any injuries or medical conditions before class.

If you’re recovering from an injury, we recommend booking a 1:1 session for personalized guidance before joining group classes.

Our teachers may restrict participation in certain classes if they believe it could compromise your safety.

If you’re denied access to a class for this reason, you’ll receive a full refund or credit for the session.

Congratulations on welcoming a new member of your family!

Prenatal: If you are more than 20 weeks pregnant, consult with your doctor before attending class.

Postnatal: once you’ve been cleared by your doctor to return to exercise, we are excited to have you in class.

Our instructors are trained to offer modifications and props for core and pelvic floor recovery in order to support your changing body throughout pregnancy and postpartum. Please inform your teacher of your status before class begins.

Mome Studios is not responsible for lost property, however, we will do everything we can to help you locate your belongings. If you believe you have left something behind in the studio, please contact a Mome Studios team member as soon as possible.

Mome Studios has a zero-tolerance policy for discrimination and harassment. The safety of our community is our number one priority. We expect our team and our members to show up with respect and consideration for themselves and the people around them. Any allegation of discrimination or harassment will be investigated and addressed immediately by our management team.

If you experience or observe inappropriate behavior from another member of the Mome Studios community, please contact us to file a report.

Clients under the age of 18 must be accompanied by a parent or guardian.

Free parking is available to all guests In the parking lot at the rear entrance to our studio and on-street parking on Ocean Street.

Please read signage before parking in one of our neighbor’s reserved spots!